General Terms And Conditions

1. Identity of Goert Verhoeven

Goert Verhoeven is a sole proprietorship established in the Netherlands and operating under the trade name Goert Verhoeven.

Goert Verhoeven provides, among other things, consultancy, coaching, training, education, personal and business development and wellbeing-related activities. He may also inform, advise, introduce, represent and guide customers, prospective customers, distributors and business relations in relation to products, services and business opportunities of independent third parties.

2. Definitions

Offer: any quotation, proposal, offer, enrolment page or other invitation by Goert Verhoeven to enter into an Agreement.

Consumer: a natural person acting for purposes outside their trade, business, craft or profession.

Content: all texts, images, videos, audio, presentations, formats, workbooks, training materials, methods, models and other materials of Goert Verhoeven.

Services: all consultancy, coaching, training, educational, guidance, presentation and related services offered by or on behalf of Goert Verhoeven.

Digital Content: data produced and supplied in digital form, including online training, downloads, videos, workbooks and digital programmes.

External Company: a legally and economically independent third party with which the Customer may enter into an agreement directly.

Customer: any natural person or legal entity negotiating, using or entering into an Agreement for a performance by Goert Verhoeven.

Agreement: any agreement between Goert Verhoeven and the Customer, including amendments, additions and follow-up assignments.

Business Customer: any Customer acting in the course of a profession, business or organisation.

In Writing: by letter or electronic means, including email or another digital communication channel used by the Parties, where sender and content can be sufficiently established.

3. Applicability and priority

• These Terms apply to every Offer, Agreement and legal relationship under which Goert Verhoeven offers or performs services.
• They also apply to future, additional and follow-up assignments between the Parties, provided they have validly become applicable.
• Any general terms, purchasing conditions or other conditions of a Business Customer are expressly rejected unless Goert Verhoeven has expressly accepted them In Writing in advance.
• In the event of conflict, an expressly recorded individual Agreement prevails over these Terms.
• A deviation applies only to the specific case for which it was agreed.
• Failure by Goert Verhoeven to demand compliance or immediately exercise a right does not constitute a waiver and does not cause that right to lapse.
• Mandatory Consumer rights remain unaffected.

4. Offers, information and formation

• Every Offer is non-binding and may be withdrawn or amended before acceptance unless expressly stated to be irrevocable or valid for a fixed period.
• An Offer may lapse if the relevant product, place, capacity or schedule is no longer available.
• Obvious errors, clerical mistakes, calculation errors and evident inaccuracies do not bind Goert Verhoeven.
• An Agreement is formed when Goert Verhoeven confirms acceptance, starts performance or otherwise makes clear that the assignment has been accepted.
• Goert Verhoeven may refuse an assignment to the extent permitted by law.
• Oral promises, amendments or additions bind Goert Verhoeven only after confirmation In Writing.

5. Performance of Services

• Goert Verhoeven performs the Agreement with reasonable professional care and to the best of his knowledge and ability. Unless a specific result is expressly guaranteed In Writing, the obligation is one of reasonable efforts.
• Goert Verhoeven determines how Services are performed and may reasonably engage third parties.
• Stated deadlines are indicative unless expressly agreed In Writing to be strict deadlines.
• Goert Verhoeven may reasonably adjust content, sequence, scheduling, location, format, trainer, platform or working method where required for quality, safety, continuity or feasibility, without materially changing the core performance.
• The Customer provides all cooperation reasonably required for performance in a timely manner.

6. Prices, costs, invoicing and payment

• The price, scope and content of a specific purchase or assignment are stated in the Offer, order page, confirmation or individual Agreement. These core commercial terms are not set by these General Terms.
• Reasonable additional costs resulting from changes, extra work, travel, external costs or circumstances attributable to the Customer may be charged where legally permissible.
• Payment is due in advance unless agreed otherwise In Writing. Goert Verhoeven may suspend performance or access until full payment has been received.
• If payment by invoice is agreed, the payment term stated on the invoice applies. If none is stated, Business Customers must pay within 14 days of the invoice date.
• A Business Customer is in default once the agreed payment term expires and may owe statutory commercial interest and reasonable collection costs. Consumers are charged interest and collection costs only in accordance with mandatory law.
• A Business Customer must submit a reasoned written objection to an invoice within 14 days of the invoice date. To the extent legally permissible, failure to object in time constitutes acceptance of the invoice. Mandatory Consumer rights are unaffected.
• An invoice dispute does not suspend payment unless Goert Verhoeven confirms otherwise In Writing or mandatory law provides otherwise.
• Payments may be allocated first to costs, then interest and then the oldest outstanding principal, to the extent permitted by law.
• Products or services contracted directly from an External Company are subject to that company's prices and payment conditions.

Where payment by instalments is agreed in Writing, this is solely a payment arrangement. The full agreed price remains due unless otherwise agreed in Writing, the Agreement is validly terminated with a right to a full or partial refund, or mandatory law provides otherwise.

7. Customer responsibilities

• The Customer provides complete, accurate and current information in time and is responsible for its accuracy.
• The Customer independently assesses whether a Service, Product, programme or business opportunity is suitable and remains responsible for their own decisions, implementation and results.
• The Customer follows reasonable instructions and refrains from conduct that harms performance, safety, a group or community, systems, reputation or the rights of Goert Verhoeven or third parties.
• Accounts, login details and access to Digital Content are personal and confidential.
• Content may not be recorded, copied, shared, resold, published, incorporated into the Customer's own training or commercially exploited without permission.
• Where the Customer acts for a third party or enrols participants, the Customer warrants that they are authorised to do so and will provide the relevant conditions and instructions.
• Damage or additional costs caused by a Customer's attributable breach may be charged to that Customer.

8. Consultancy, coaching, training and business guidance

• These Services support development and objectives chosen by the Customer.
• Results depend on effort, skills, health, choices, implementation, market developments and other factors beyond Goert Verhoeven's control.
• No revenue, income, profit, sales, business growth, customer numbers, personal development or other specific result is guaranteed.
• Information about entrepreneurship, earning opportunities or business models is not financial, tax, legal or investment advice.

9. Health and wellbeing

• Health and wellbeing information and guidance are informational and supportive in nature.
• Goert Verhoeven does not make medical diagnoses and the Services do not replace examination, treatment or advice by a physician or other qualified healthcare professional.
• The Customer remains responsible for obtaining professional medical assistance where appropriate and for disclosing relevant limitations where necessary for safe participation.
• No cure or guaranteed health outcome is promised.

10. External Companies, representation and third-party products

• Goert Verhoeven may act as an independent entrepreneur, consultant, trainer, introducing party or independent representative and may provide information and guidance concerning products, services, registrations, distribution opportunities and business relationships of External Companies.
• Goert Verhoeven's role is determined by the specific collaboration and communications. Providing information, advice, introductions or guidance, or receiving a commission, does not by itself make Goert Verhoeven the manufacturer, importer, producer, supplier, seller or contracting party for a product or service of an External Company.
• Where the Customer purchases, registers or enters into a distribution or other agreement directly with an External Company, that agreement exists solely between the Customer and that External Company unless the specific order expressly identifies Goert Verhoeven as contracting party.
• The External Company is responsible for its own order, payment, delivery, performance, conformity, warranty, returns, service and complaints under a direct agreement, unless applicable law provides otherwise.
• Goert Verhoeven may provide practical assistance with registration, ordering, communication or aftercare without assuming the External Company's contractual obligations.
• Where Goert Verhoeven directly sells a Product or has another legal capacity that imposes obligations on him, the rights and obligations attached to that capacity apply. Nothing in these Terms excludes mandatory obligations arising from that capacity.
• Goert Verhoeven may receive commissions, bonuses, distribution fees or other performance-based compensation from External Companies.
• Examples of External Companies include Enagic, BEMER and EQology. This list is non-exhaustive and may change.
• Specifications, prices, availability, claims, warranties, delivery conditions, compensation plans and policies of External Companies may change. The Customer should check the current terms before contracting directly.
• No purchase, distributor status, collaboration or commercial or financial result is guaranteed.

11. Digital Content, online training, communities and memberships

• Digital Content and online training may be provided through CribCRM or a comparable platform.
• Access is personal, non-transferable and limited to the agreed use.
• Access may be suspended or terminated for misuse, unauthorised sharing, security risks, non-payment or serious breach, subject to mandatory law.
• Customers in communities and group programmes must respect privacy, confidentiality and the rights of other participants.
• Technical availability may depend on external platforms, internet connections and maintenance. Reasonable continuity is pursued but uninterrupted availability is not guaranteed.

12. Freedom With Health

• Freedom With Health is a philosophy, vision, methodology, programme and/or business concept within the activities of Goert Verhoeven.
• It is not a separate legal entity or independent contracting party unless expressly stated otherwise.
• Rights in the name, content, formats and methodology belong to Goert Verhoeven or the relevant rights holder.

13. Consumer right of withdrawal

• Where a Consumer has a mandatory right of withdrawal, Goert Verhoeven will provide the legally required pre-contract information regarding the applicable period and method.
• A Consumer may exercise the right by sending an unequivocal statement within the applicable period. Where legally required, an appropriate online withdrawal facility will also be provided.
• If the Consumer expressly requests performance during the withdrawal period and then validly withdraws, a proportionate amount may be payable for the part already performed where permitted by applicable law and properly disclosed in advance.
• For fully performed Services or Digital Content not supplied on a tangible medium, the right may expire only where all applicable legal requirements have been met, including express prior consent and acknowledgement of loss of the right where required.
• Any statutory exception is applied only when its legal conditions are satisfied.
• For agreements entered into directly with an External Company, withdrawal must be exercised against that External Company under its terms and applicable law.

14. Cancellation, rescheduling and non-participation

• Any cancellation, rescheduling, no-show or termination rules that determine the price, date, duration or specific performance are set out in the Offer or individual Agreement as core commercial terms.
• If no specific arrangement has been agreed, the Parties will seek a reasonable solution taking into account work already performed, reserved capacity, costs incurred and applicable law.
• Failure to use or attend a properly made available Service does not by itself create a right to a refund unless otherwise agreed In Writing or required by mandatory law.

15. Intellectual property

• All intellectual property rights in Content developed by or for Goert Verhoeven remain with Goert Verhoeven or his licensors.
• The Customer receives only a personal, limited, non-exclusive, non-transferable and non-sublicensable right of use for the purpose and duration of the Agreement.
• Without prior written permission, Content may not be copied, reproduced, published, recorded, distributed, translated, adapted, resold, licensed, made public or used for the Customer's own training, databases, AI training, commercial products or competing services.
• Trade marks, trade names, logos, method names, formats and distinctive concepts may not be used in a way that creates confusion as to origin, collaboration or endorsement.
• In the event of infringement, Goert Verhoeven may seek immediate cessation, removal and compensation for proven loss and reasonable enforcement costs, without prejudice to other legal rights.

16. Confidentiality

• Parties keep confidential non-public information that they reasonably understand to be confidential.
• The Customer may not share confidential business information, course content, group information or personal data of other participants without a lawful basis or permission.
• Confidentiality continues after termination for as long as the information remains confidential.

17. Testimonials, images and publicity

• A testimonial, photograph, video, name or other identifiable material is used for marketing or publication only where an appropriate legal basis and, where required, valid consent exists.
• Consent may be documented separately. Further information on personal data is provided in Goert Verhoeven's privacy policy.

18. Liability

• Towards a Business Customer, Goert Verhoeven is liable only for direct loss directly caused by an attributable breach by Goert Verhoeven.
• Liability towards Business Customers for indirect or consequential loss, lost profit, lost revenue, missed savings, loss of customers, reputational damage, business interruption, loss or corruption of data and third-party claims is excluded to the extent legally permitted.
• Total liability towards a Business Customer per event or series of related events is limited to the amount actually paid by that Customer for the relevant Agreement during the preceding six months, with an absolute maximum of the amount paid out under Goert Verhoeven's liability insurance for the relevant event plus the applicable deductible. If no insurance payment is made, the first-mentioned paid amount applies as the maximum, to the extent legally permitted.
• Goert Verhoeven is not liable for loss caused by inaccurate, incomplete or late Customer information, failure to follow instructions, use outside the intended purpose, Customer choices or acts of External Companies.
• Goert Verhoeven is not liable for failures of independent External Companies with which the Customer contracts directly, except where mandatory law imposes liability on Goert Verhoeven.
• A claim may be rejected to the extent the Customer failed to give Goert Verhoeven a reasonable opportunity to investigate and, where possible, remedy the alleged breach or limit the loss.
• The Customer must take reasonable measures to prevent and mitigate loss.
• These limitations do not apply where liability cannot lawfully be excluded or limited, including where applicable intentional conduct or deliberate recklessness by Goert Verhoeven himself.
• For Consumers, liability limitations apply only to the extent compatible with mandatory consumer law.

19. Indemnity by Business Customer

• To the extent legally permitted, a Business Customer indemnifies Goert Verhoeven against third-party claims arising from that Customer's attributable breach, unlawful use of Content, materials or information supplied by the Customer, or conduct contrary to applicable law.
• The indemnity does not apply to the extent the claim directly results from an attributable breach by Goert Verhoeven.

Experiences, testimonials, case examples and results are provided for illustration only. Individual results may vary. Testimonials, examples and previously achieved results do not constitute a guarantee, promise or prediction of results that another Customer or participant will achieve.

20. Force majeure

• Goert Verhoeven is not required to perform for as long and to the extent performance is reasonably prevented or materially hindered by circumstances outside his reasonable control.
• Force majeure may include illness or incapacity of Goert Verhoeven or an essential performer, death or serious family circumstances, epidemic or pandemic, fire, flood, storm, extreme weather, war, terrorism, civil unrest, strikes, government measures, travel restrictions, outages of energy, internet, telecoms, hosting, payment systems, CRM or software platforms, cyber incidents beyond reasonable control, supplier failures, transport problems, material shortages and other disruptions not reasonably foreseeable or avoidable.
• Affected obligations are suspended during force majeure. Where reasonable, Goert Verhoeven may reschedule, provide the performance digitally, use a suitable third party or offer an equivalent alternative.
• If force majeure continues so long that continuation cannot reasonably be required, Goert Verhoeven may terminate the affected Agreement wholly or partly without liability for damages, subject to settlement of performances already made and reasonable costs. Mandatory Consumer rights remain unaffected.

21. Suspension and termination by Goert Verhoeven

• Goert Verhoeven may suspend performance or, following any legally required notice to cure, terminate the Agreement wholly or partly if the Customer fails to perform obligations fully or on time.
• To the extent permitted by law, immediate suspension or termination is possible in cases of fraud, misuse, threats, harassment, serious disruption, safety risks, unauthorised sharing of Content or accounts, unlawful or seriously reputation-damaging conduct, or where continuation cannot reasonably be required.
• For Business Customers, suspension or termination may also occur where there are reasonable grounds to fear non-performance, the business ceases, insolvency proceedings are initiated, material assets are attached or a material change of control affects performance or creditworthiness.
• Suspension or termination does not affect accrued payment obligations or other existing rights.
• Where termination results from circumstances attributable to the Customer, amounts for performances already made, reserved capacity and reasonable costs remain payable to the extent legally permitted.

22. Complaints and investigation

• The Customer reports a complaint or alleged failure as soon as reasonably possible after discovery, preferably In Writing and with sufficient detail for investigation.
• A Business Customer must report visible defects or performance complaints no later than 14 days after the relevant performance or discovery. Later complaints may be rejected if Goert Verhoeven is demonstrably prejudiced by the delay.
• A complaint does not suspend payment unless confirmed otherwise In Writing or mandatory law provides otherwise.
• Complaints about a product or service contracted directly from an External Company must be submitted to that company. Goert Verhoeven may facilitate where appropriate.

23. Limitation and expiry of claims

• For Business Customers, to the extent legally permitted, any claim against Goert Verhoeven lapses if not notified In Writing and with sufficient detail within twelve months after the Business Customer became or reasonably should have become aware of the loss or claim.
• Following timely notice, a Business Customer's legal claim becomes time-barred no later than one year after that notice unless mandatory law requires a longer period or limitation is validly interrupted.
• Statutory limitation and expiry periods apply to Consumers and are not shortened by this clause.

24. Privacy

• Personal data are processed in accordance with applicable privacy law and Goert Verhoeven's current privacy policy made available through the website.
• External service providers may be used for website, CRM, scheduling, email, online training and payments, including CribCRM and Stripe, as further described in the privacy policy.
• In the event of inconsistency regarding personal-data processing, the privacy policy governs that processing.

25. Amendments to these Terms

• Goert Verhoeven may amend these Terms for future Agreements.
• For ongoing Agreements, reasonable amendments may be made where there is a valid reason, including changes in law, operations, services, security or technology, provided the core performance is not materially changed to a Consumer's detriment without a lawful basis.
• An amended version will be communicated or made available appropriately before it becomes applicable.

26. Assignment

• A Business Customer may not assign rights or obligations under the Agreement without Goert Verhoeven's prior written consent.
• Goert Verhoeven may transfer rights and obligations to a legal successor or third party as part of a transfer of the business or activities, provided Consumer rights are not unlawfully reduced.

27. Governing law and jurisdiction

• Every Agreement and legal relationship with Goert Verhoeven is governed by Dutch law.
• For a Consumer habitually resident in another country to whom mandatory consumer protection of that country applies, this choice of law does not deprive the Consumer of protection under provisions that cannot be derogated from under the law that would have applied in the absence of the choice.
• Disputes with a Business Customer shall, where a forum selection is legally valid, be submitted exclusively to the competent court of the Gelderland District Court at the location competent under the applicable allocation rules, without prejudice to Goert Verhoeven's right to bring proceedings before another competent court.
• Consumer disputes are submitted to the court competent under applicable mandatory jurisdiction rules.
• The Parties will first seek an amicable solution, without this being a condition for preserving rights or time limits.

28. Severability, conversion and survival

• If any provision is wholly or partly void, voidable, invalid or unenforceable, the remaining provisions remain in full force.
• To the extent legally permitted, the affected provision is deemed replaced by a valid provision that most closely reflects its purpose and economic effect while protecting Goert Verhoeven's interests without conflicting with mandatory law.
• Provisions intended by their nature to survive termination, including payment, intellectual property, confidentiality, liability, indemnity, governing law and disputes, remain effective after termination.

29. Contact

Version: 7 September 2026